When your pet needs help, you naturally notice the vets and nurses by their side. But have you wondered who quietly keeps every visit organised, calm, and welcoming?
Meet Ana and Rua, two dedicated team members who help create a seamless experience for every pet parent.
Rua has proudly been part of the VetsInc family for more than two years. She loves combining her passion for animals with her talent for organisation and administration.
Every schedule, document, and process she manages helps the clinical team focus on exceptional patient care.
Her love for animals became even deeper because of Lucas, her beautiful green-eyed Aspin. Losing him after four years was heartbreaking and unforgettable.
Outside the clinic, Rua is also working towards becoming a dentist. She enjoys helping people improve their health and confidence through compassionate care.
Whether supporting patients or colleagues, her goal is always to make a positive difference.
Some of Rua’s proudest moments happen during the clinic’s busiest days. Watching the team stay calm and work together inspires her every time.
Strong organisation behind the scenes helps ensure pets receive the care they deserve without unnecessary stress.
Ana joined VetsInc three years ago after becoming curious about working in the veterinary industry.
That curiosity quickly became a genuine passion for supporting pets and their families. She enjoys helping every visitor feel welcomed from the very first interaction.
At home, Ana shares her life with five much-loved dogs. They remind her every day why compassionate veterinary care matters so much.
Although cats still surprise her, she enjoys learning emergency knowledge that could one day help save a life.
For Ana, the most meaningful moments often arrive through simple thank-you messages. Reading heartfelt emails from grateful pet parents reminds her that every task contributes to something much bigger.
Every enquiry answered and appointment organised helps families through important moments.
Looking ahead, Ana hopes to gain experience across more areas of the hospital. She is excited to keep learning while supporting even more pets and families.
Ana and Rua followed different paths, but they share the same purpose. Both are committed to making every experience at Lilydale Vet Centre organised, welcoming, and supportive.
Their care behind the scenes allows the entire team to focus on helping pets thrive.
You may not always see everything they do, but their impact is felt every day. Their compassion, reliability, and dedication help every wagging tail and worried family feel supported from beginning to end.
